Manaia Seafood Boil Ltd.

It's all in the sauce.

Terms and conditions

By making a reservation through our Booking platforms, you agree to the following terms and conditions:

1.⁠ ⁠General

  • 1.1 – These terms and conditions apply to all online orders made through our website.
  • 1.2 – We reserve the right to update these terms at any time without prior notice.

2.⁠ ⁠Ordering and Payment

  • 2.1 – Orders must be placed through our official website.
  • 2.2 – All prices are in NZD and include applicable taxes unless stated otherwise.
  • 2.3 – Payments must be completed at the time of ordering.
  • 2.4 – A 15% surcharge applies on all public holidays.

3.⁠ ⁠Pick-Up Only

  • 3.1 – All orders are strictly pick-up only from: Manaia Seafood Boil Ltd, 31 Hill Street, Onehunga, Auckland 1061
  • 3.2 – Customers must collect their orders during the specified pick-up time.
  • 3.3 – Uncollected orders will not be refunded or replaced.

4.⁠ ⁠Order Processing

  • 4.1 – Orders are prepared fresh and subject to availability.
  • 4.2 – Orders must be placed at least 24 hours in advance to ensure proper preparation.

5.⁠ ⁠Food Safety and Quality

  • 5.1 – All meals are prepared and packed fresh, ensuring high quality and safety at the time of pick-up.
  • 5.2 – Once meals leave our premises, we are not responsible for any issues related to food handling, transportation, or storage.

6.⁠ ⁠Refunds and Cancellations

  • 6.1 – Orders canceled due to change of mind or for any reasons before the pick-up time are not eligible for a full refund.
  • 6.2 – No refunds or replacements will be provided once meals leave our premises.

6A. No-Shows

  • For parties of 5 or more, a credit card is required to hold your reservation.
  • Cancellations, no-shows, or significant changes made less than 24 hours in advance may be subject to a $50 fee.

7.⁠ ⁠Allergies and Dietary Restrictions

  • 7.1 – Our seafood boil may contain allergens such as shellfish, spices, and other ingredients.
  • 7.2 – Customers are responsible for notifying us of any allergies or dietary restrictions at the time of placing the order.

8.⁠ ⁠Liability

  • 8.1 – We are not liable for any damages, losses, or issues once the order has been collected from our premises.
  • 8.2 – Consumption of our products is at the customer’s own risk, particularly in cases of known allergies or dietary restrictions.

9. Delivery

  • Deliveries will be made from our Penrose branch only.
  • Delivery is available within designated service areas only.
  • Orders placed outside our delivery zone may be declined or cancelled.
  • Delivery availability may vary depending on demand, weather, and operational capacity.

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9A. Delivery Times

  • Estimated delivery times are provided as a guide only and are not guaranteed.
  • Delays may occur due to traffic, weather, high order volumes, or unforeseen circumstances.
  • We are not liable for delays beyond our reasonable control.

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9B. Order Accuracy

  • Customers are responsible for ensuring that all order details (items, address, contact number) are correct at the time of purchase.
  • Manaia Seafood Eatery is not responsible for issues arising from incorrect or incomplete delivery information.

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9C. Delivery Fees

  • Delivery fees apply and will be clearly displayed at checkout.
  • Fees may vary based on distance, time, or demand.
  • Delivery fees are non-refundable once the order has been dispatched.

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9D. Failed Deliveries

A delivery may be considered unsuccessful if:

  • No one is available to receive the order
  • Incorrect address is provided
  • Customer cannot be contacted

In such cases:

  • The order may be returned, cancelled, or disposed of
  • No refund will be issued for perishable items

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9E. Food Quality & Handling

  • We take care to ensure food leaves our premises in high-quality condition.
  • Once the order is handed over to the delivery driver, factors such as travel time and handling may affect food quality.
  • Seafood is perishable and should be consumed promptly upon delivery.

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9F. Refunds & Complaints

  • If there is an issue with your order (missing items, incorrect items, or quality concerns), you must notify us within a reasonable timeframe (preferably within 1 hour of delivery).
  • Refunds or replacements are issued at our discretion.
  • We may request photo evidence for quality-related complaints.

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9G. Contactless Delivery

  • Contactless delivery may be offered upon request.
  • Once the order is left at the designated location, responsibility transfers to the customer.

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9H. Pricing & Availability

  • All prices are subject to change without notice.
  • Menu items are subject to availability.
  • We reserve the right to substitute items when necessary (with reasonable alternatives).

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9I. Allergies & Dietary Requirements

  • Customers must inform us of any allergies when placing an order.
  • While we take precautions, we cannot guarantee that food is completely free from allergens due to shared kitchen environments.

Contact Information

For inquiries or issues related to your order, please contact us at

Email: julian@manaiaseafood.com
Phone: 09 622 1252
Business Hours: 12pm-8pm

By placing an order, you confirm that you have read, understood, and agree to these terms and conditions.

Thank you for choosing Manaia Seafood Boil Ltd!