Terms and conditions

By making a reservation through our Booking platforms, you agree to the following terms and conditions:

1.⁠ ⁠General

1.1 – These terms and conditions apply to all online orders made through our website.
1.2 – We reserve the right to update these terms at any time without prior notice.

2.⁠ ⁠Ordering and Payment

2.1 – Orders must be placed through our official website.
2.2 – All prices are in NZD and include applicable taxes unless stated otherwise.
2.3 – Payments must be completed at the time of ordering.
2.4 – A 15% surcharge applies on all public holidays.

3.⁠ ⁠Pick-Up Only

3.1 – All orders are strictly pick-up only from: Manaia Seafood Boil Ltd, 31 Hill Street, Onehunga, Auckland 1061
3.2 – Customers must collect their orders during the specified pick-up time.
3.3 – Uncollected orders will not be refunded or replaced.

4.⁠ ⁠Order Processing

4.1 – Orders are prepared fresh and subject to availability.
4.2 – Orders must be placed at least 24 hours in advance to ensure proper preparation.

5.⁠ ⁠Food Safety and Quality

5.1 – All meals are prepared and packed fresh, ensuring high quality and safety at the time of pick-up.
5.2 – Once meals leave our premises, we are not responsible for any issues related to food handling, transportation, or storage.

6.⁠ ⁠Refunds and Cancellations

6.1 – Orders canceled due to change of mind or for any reasons before the pick-up time are not eligible for a full refund.
6.2 – No refunds or replacements will be provided once meals leave our premises.

6A. No-Shows

For parties of 5 or more, a credit card is required to hold your reservation.
Cancellations, no-shows, or significant changes made less than 24 hours in advance may be subject to a $50 fee.

7.⁠ ⁠Allergies and Dietary Restrictions

7.1 – Our seafood boil may contain allergens such as shellfish, spices, and other ingredients.
7.2 – Customers are responsible for notifying us of any allergies or dietary restrictions at the time of placing the order.

8.⁠ ⁠Liability

8.1 – We are not liable for any damages, losses, or issues once the order has been collected from our premises.
8.2 – Consumption of our products is at the customer’s own risk, particularly in cases of known allergies or dietary restrictions.

9.⁠ ⁠Contact Information

For inquiries or issues related to your order, please contact us at

Email: julian@manaiaseafood.com
Phone: 09 622 1252
Business Hours: 12pm-8pm

By placing an order, you confirm that you have read, understood, and agree to these terms and conditions.

Thank you for choosing Manaia Seafood Boil Ltd!